Concluding Remarks on Training and Development
Knowledgeable and innovative workforce is an asset to an
organization and training is a necessity if companies are to participate in the
global market places by offering high-quality products and services. Therefore,
companies should design, implement, and evaluate appropriate training programs
that help employees increase their productivity. Training prepares employees to
use new technologies, function in new work systems such as virtual teams, and
communicate and cooperate with peers or customers who may be from different
cultural backgrounds. It is important to view training from a change
perspective. Bench- marking training practices and re-engineering training
processes are important prerequisites for creating a need for change. For new
training practices to be accepted by employees and managers, trainers need to
overcome resistance to change, manage the transition, shape the political
dynamics, and use training to redefine the task. Formal and informal
reinforcement is critical to ensure the training transfer in the work setting.
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